How do multilingual users search? An investigation of query and result list language choices
通过五项大规模研究，调查多语言用户在搜索时对查询和结果列表的语言选择偏好，发现用户常使用非母语，尤其是提供混合语言列表时，选择频率与纯母语列表相当。
Abstract Many users of search systems are multilingual, that is, they are proficient in two or more languages. In order to better understand and support the language preferences and behaviors of such multilingual users, this paper presents a series of five large‐scale studies that specifically elicit language choices regarding search queries and result lists. Overall, the results from the studies indicate that users frequently make use of different languages (i.e., not just their primary language), especially when they are provided with choices (e.g., when provided with a secondary language query or result list choice). In particular, when presented with a mixed‐language list choice, participants choose this option to an almost equal extent compared to primary‐language‐only lists. Important factors leading to language choices are user‐, task‐ and system‐related, including proficiency, task topic, and result layout. Moreover, participants' subjective reasons for making particular choices indicate that their primary language is considered more comfortable, that the secondary language often has more relevant and trustworthy results, and that mixed‐language lists provide a better overview. These results provide crucial insights into multilingual user preferences and behaviors, and may help in the design of systems that can better support the querying and result exploration of multilingual users.