顾客感知道德性在解释员工间不文明行为对顾客不道德行为和顾客公民行为影响中的作用

The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior

• Yu‐Shan Huang · 得克萨斯农工大学 通讯
• Shuqin Wei · 马歇尔大学
• Tyson Ang · 马歇尔大学