Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry
研究了电信行业中员工建言机制和人力资源实践如何影响离职率，发现工会和申诉程序等正式建言渠道能降低离职率。
Rosemary Batt, Alexander J. S. Colvin, Jeffrey Keefe, Employee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry, ILR Review, Vol. 55, No. 4 (Jul., 2002), pp. 573-594