Two are Better Than One: The Link Between Management Systems and Business Performance
研究了同时采用质量管理体系（QMS）和环境管理体系（EMS）的工厂是否比只采用其中一种或两者都不采用的工厂绩效更好，基于2619家OECD国家制造工厂的数据，发现两者结合能带来互补性绩效优势。
Abstract Little is known about the complementary performance benefits associated with facilities’ combined use of both quality management systems (QMSs) and environmental management systems (EMSs), and how these performance benefits might differ from those associated with facilities’ use of only one of these management systems (or neither). We suggest that complementarities arise because each management system fosters the development of internal capabilities that facilitates the adoption and routine operationalization of the other, while maintaining differentiated goals that enhance strategic value. We examine these relationships using a sample of 2619 manufacturing facilities operating within six OECD countries, while controlling for self‐selection issues. Our findings support the idea of complementarity, in that facilities that adopt both QMS and EMS are more associated with positive business performance than facilities that adopt either a QMS or an EMS on its own, or no management system. Copyright © 2014 John Wiley & Sons, Ltd and ERP Environment