A model of R&D leadership and team communication: the relationship with project performance
研究基于56个研发团队的一年纵向数据，构建了包含领导角色、边界跨越、沟通安全等五个因素的团队沟通模型，发现沟通安全最能预测客户评价的项目绩效，而边界跨越由项目领导执行最有效。
Industrial research and development (R&D) involves the processing and transformation of new knowledge into a commercially valuable outcome. Communication is an effective mechanism to translate, share and integrate new information into commercial products or processes. We developed a five‐factor model of team communication comprising: leadership role performance, team boundary spanning, communication safety, team reflexivity and task communication and tested the model using a one‐year longitudinal study. Analyses were conducted on team level data from 56 teams, comprising 350 employees. Independent measures of project performance were obtained from surveys of research managers as well as project customers. Three findings emerged. Different factors predicted different stakeholders' ratings of project performance. Communication safety was the strongest predictor of customer ratings of performance. Boundary spanning is most effective when performed by the project leader not the team.