消费者对百分比差异的困惑

Consumer confusion of percent differences

Journal of Consumer Psychology · 2007
被引 55
FT 50ABS 4★

中文导读

研究发现消费者对百分比差异的感知受比较目标影响,例如1500美元比1000美元贵50%与1000美元比1500美元便宜33%给人的感觉不同,这种偏差在精确度激励下仍存在。

Abstract

Abstract The present research investigated consumers' intuitions about percent differences. We found that the perceived difference between two quantities compared on a percent scale varies as a function of the target of the comparison. The subjective price difference between a $1500 and a $1000 moped, for instance, increased when the former was described as 50% more than the latter than when the latter was described as 33% less than the former (Experiment 1). This effect (1) is limited to comparisons made on a ratio scale, (2) varies as a function of the percent difference between the two quantities, and (3) applies not only to price but also to other quantifiable attributes (Experiments 2–4). Finally, Experiment 5 found that the bias was reduced (but not eliminated) with financial incentives for accuracy and persisted even among highly numerate individuals. Discussion focuses on the source and the implications of this bias.

消费者行为认知偏差定价策略心理学