金钱、时间与消费者偏好的稳定性

Money, Time, and the Stability of Consumer Preferences

Journal of Marketing Research · 2015
被引 68
FT 50UTD 24ABS 4★

中文导读

研究发现,考虑金钱会激活分析性加工,导致消费者偏好更不稳定(更多违反传递性),而考虑时间则不会,并探索了减少认知噪声以稳定偏好的方法。

Abstract

Consumers often make product choices that involve the consideration of money and time. Building on dual-process models, the authors propose that these two basic resources activate qualitatively different modes of processing: while money is processed analytically, time is processed more affectively. Importantly, this distinction then influences the stability of consumer preferences. An initial set of three experiments demonstrates that, compared with a control condition free of the consideration of either resource, money consideration generates significantly more violations of transitivity in product choice, while time consideration has no such impact. The next three experiments use multiple approaches to demonstrate the role of different processing modes associated with money versus time consideration in this result. Finally, two additional experiments test ways in which the cognitive noise associated with the analytical processing that money consideration triggers could be reduced, resulting in more consistent preferences.

消费者行为决策过程偏好稳定性双加工模型