Opening the Box: Information Technology, Work Practices, and Wages
研究美国303家银行分行中客户服务代表岗位的信息技术使用、工作实践与工资的关系，发现销售支持型IT与高参与度工作实践正向关联工资，而自动化IT在缺乏高参与度实践时与低工资相关。
We examine the association between different kinds of information technology (IT), work practices, and wages for the job of customer service representative in 303 U.S. bank branches. We test for main effects and for interaction effects between IT and work practices. Off-line high-involvement practices (measured by the presence of quality circles) are related positively to wages, as is more extensive use of IT that supports sales efforts. Where IT is used more extensively to automate routine processes, wages are lower where branches do not have high-involvement work practices. The effects are partially explained by higher education requirements and levels of introductory training for higher-wage jobs.