Robust Scheduling Practices in the U.S. Airline Industry: Costs, Returns, and Inefficiencies
研究了美国航空公司三种稳健调度实践（飞机互换、登机口重分配和计划停机）的成本与回报，发现登机口投入的每美元回报是其他投入的三倍，且运营低效率每年造成约17亿美元收入损失。
Airlines use robust scheduling to mitigate the impact of unforeseeable disruptions on profits. We examine how effectively three common practices—flexibility to swap aircraft, flexibility to reassign gates, and scheduled aircraft downtime—accomplish this goal. We first estimate a multiple-input, multiple-outcome production frontier, which defines the attainable set of outcomes from given inputs. We then recover unobserved input costs and calculate how expenditure on inputs affects outcomes and revenues. We find that the per-dollar return from expenditure on gates, or more effective management of existing gate capacity, is three times larger than the per-dollar returns from other inputs. Next, we use the estimated trade-offs faced by carriers along the frontier to measure the value to carriers of reducing delays. Finally, we calculate the improvement in carriers’ outcomes and profits if their operational inefficiencies are eliminated. On average, we estimate that operational inefficiencies cost carriers about $1.7 billion in revenue annually. This paper was accepted by Serguei Netessine, operations management.