What is value–adding? Contradictions in the practice of BPR in a Danish Social Service Administration
研究了丹麦某市社会服务管理局实施业务流程再造（BPR）的过程，发现BPR的技术理性与社会工作者的工作理性冲突，导致家庭组压力增加、工作满意度下降。
This article explores the implementation of BPR in the Social Service Administration in a Danish municipality. The technical rationality inherited in BPR marginalises broader conceptions of work–rationality represented by the social workers. This results in a ‘clash’ between rationalities in the Family Group, causing increased strain and lower job satisfaction.