Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals
研究了工作群体凝聚力如何影响员工的组织公民行为，发现凝聚力强的群体中员工表现出更多礼貌行为，且工作满意度与礼貌行为的关系更强。
Using a theory-based multilevel framework, we examined the potential relationships of two organizational citizenship behavior (OCB) dimensions with individual- and group-level measures. The individual-level measures used were employee job satisfaction and organizational commitment; the group-level measure used was work group cohesiveness. The sample for the study was drawn from eight service sector organizations. Hierarchical linear modeling (HLM) analyses revealed that employees in more cohesive work groups displayed greater amounts of courtesy than would have been predicted based only on their job satisfaction or organizational commitment. Further, the relationship between employee job satisfaction and the amount of courtesy displayed was stronger in the more cohesive groups. Such results were not obtained when conscientiousness was the focal OCB. Implications of our results, as well as use of HLM in multilevel investigations, are discussed.!