ERP system and implementation‐process benefits
本文用客观数据证明，企业资源规划（ERP）系统使用时间越长，通过企业间（B2B）采购技术获得的维护修理运营（MRO）节省就越多，对管理者有实际指导意义。
Purpose The purpose of this work is to empirically demonstrate the synergistic implications of enterprise resource planning (ERP) systems and emerging intra‐organizational technologies. Design/methodology/approach Using established operational theory as a foundation, the article analyzes the history of ERP use and its impact on gains from business‐to‐business (B2B) purchasing technologies. Findings The findings reveal that the extent to which firms witness maintenance‐repair‐operating (MRO) savings through such procurement is dependent not only on the presence of an ERP system, but also on the length of time systems have been in use. Research limitations/implications Although limited to the analysis of B2B “success” cases, the results provide strong implications for the importance of ERP as a key infrastructure for B2B activities. Practical implications Managers seeking to benefit from B2B economies, should ensure that they possess an adequate IT infrastructure (e.g. ERP) to realize all such potential gains. Originality/value The study is one of the first works to demonstrate the link between ERP and B2B benefits solely through the use of objective secondary data.