Virtual Product Experience: Effects of Visual and Functional Control of Products on Perceived Diagnosticity and Flow in Electronic Shopping
研究了虚拟产品体验中视觉控制和功能控制如何影响消费者对产品的感知诊断性和心流体验，实验表明两者均能提升诊断性和心流。
The development of electronic commerce has been constrained by the inability of online consumers to feel, touch, and sample products through Web interfaces, as they are able to do in conventional in-store shopping. Previous academic studies have argued that this limitation could be partly alleviated by providing consumers with virtual product experience (VPE), to enable potential customers to experience products virtually. This paper discusses virtual control, a specific type of VPE implementation, and identifies its two dimensions: visual control and functional control. Visual control enables consumers to manipulate Web product images, to view products from various angles and distances; functional control enables consumers to explore and experience different features and functions of products. The individual and joint effects of visual and functional control were investigated in a laboratory experiment, the results of which indicated that visual and functional control increased the perceived diagnosticity (i.e., the extent to which a consumer believes the shopping experience is helpful to evaluate a product) of their corresponding attribute factors, and that both visual and functional control increased consumer overall perceived diagnosticity and flow.