Microfoundations of Corporate Social Responsibility and Irresponsibility
基于社会心理学中的刻板印象理论，研究了社会对企业社会责任与不负责任的感知如何通过温暖和能力两个维度影响企业结果，并通过三个实验验证了不同国家背景下这种效应的差异。
This study examines the importance of social perception of corporate social responsibility (CSR) and irresponsibility (CSI). Drawing from social psychology literature on stereotypes, we argue that two fundamental dimensions of social perception—warmth and competence—help explain the underlying processes and conditions under which CSR leads to specific outcomes. We propose that firms engaging in CSR are perceived as higher in warmth and, by default, competence; moreover, different perceptions of the organization’s warmth and competence can moderate CSR rewards and CSI penalties. To demonstrate this, we conduct three experiments. Experiment 1 links CSR with perceptions of warmth and competence, showing that warmth perceptions mediate the relationship between CSR and important outcomes, such as purchase intentions and reputation. Experiment 2 adds information on firms’ countries of origin, revealing that CSR rewards and CSI penalties differ depending on the (mis)alignment of CSR strategy with country stereotypes. Experiment 3 replicates these findings using behavioral paradigms. We find that firms from high-warmth countries (the United States, Sweden, Portugal) receive lower CSR rewards and pay higher CSI penalties than firms from low-warmth countries (Germany, Pakistan) but this effect is moderated by competence. Our micro–macro study advances social evaluation, strategic CSR, and international management literatures.