Knowledge Sharing through Face‐to‐Face Communication and Labour Productivity: Evidence from British Workplaces
基于英国500多家贸易机构的调查数据，研究发现持续采用面对面沟通的人力资源管理实践（如问题解决小组、团队会议）与劳动生产率正相关，表明通过员工个人互动促进知识共享可提升生产率。
Abstract We investigate whether the adoption by workplaces of human resources management (HRM) practices that enhance face‐to‐face communication (FTFC) among employees is associated with productivity gains. The analysis is based on a nationally representative sample of over 500 British trading establishments drawn from the linked 2004 Workplace Employment Relations Survey and Annual Business Inquiry, for which objective measures of labour productivity (value added per employee) are available. We find a positive association between productivity and FTFC in problem‐solving groups, teams and meetings of senior or line managers and employees, provided that FTFC is adopted on a continuous basis. Our finding suggests that British workplaces in the trading sector could increase their productivity by implementing HRM practices in such a way as to enhance knowledge sharing through employees' personal interactions.