The Impact of Co-Management on Quality Performance: The Case of the Saturn Corporation
基于土星公司通用汽车与全美汽车工人联合会合作的数据，研究发现工会顾问通过建立密集沟通网络和平衡时间使用，显著提升了质量绩效。
Using data from surveys, interviews, direct observation, and records of quality performance, the author examines the system of co-management created through the General Motors-United Auto Workers partnership at the Saturn Corporation. Under this partnership, each department, or module, is jointly managed by union-represented and non-represented advisors. The author credits the union with building a dense communications network throughout Saturn's management system. Compared to non-represented advisors, union advisors showed greater levels of lateral communication and coordination, which had a significant positive impact on quality performance. Also positively associated with quality outcomes at the module level were balanced time use, with each advisor engaging in both production and people management, and alignment between union-represented and non-represented advisors regarding their priorities, responsibilities, practices, and job definition.