Managing diversity in the Netherlands: a case study of Rabobank
通过访谈荷兰合作银行的管理者和员工，对比多样性管理的理论与实际，发现该行主要将多样性用于吸引少数族裔客户，而非改善少数族裔员工的工作质量和职业前景。
Managing diversity is a relatively new domain within HRM. Theoretical debates around the issue have not matured yet. This case study examines in detail the diversity management practices of Rabobank, a major bank in the Netherlands, which has applied diversity concepts in its management practices. Through interviews with managers and employees of the bank we contrast theoretical premises on diversity management with praxis at Rabobank. Findings show that diversity management has been used primarily to attract ethnic customers to the bank, rather than to advance the quality of working life and career prospects of ethnic minority employees. The latter remain segregated in lower positions and not allowed openly to express their culture and religion.