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什么让内容引人入胜?情感动态如何塑造成功

What Makes Content Engaging? How Emotional Dynamics Shape Success

Journal of Consumer Research · 2021
被引 71
人大 AFT50UTD24ABS 4*

中文导读

研究发现,情感波动性(即不同时期情感的变化)能增强人们对电影和在线文章的参与度,波动性越大的内容评价越高,且这种效应在惊悚片等追求刺激的体裁中更强。

Abstract

Abstract Some cultural products (e.g., books and movies) catch on and become popular, while others fail. Why? While some have argued that success is unpredictable, we suggest that period-to-period shifts in sentiment—what we term sentiment volatility—enhance engagement. Automated sentiment analysis of over 4,000 movies demonstrates that more volatile movies are evaluated more positively. Consistent with the notion that sentiment volatility makes experiences more stimulating, the effect is stronger in genres where evaluations are more likely to be driven stimulation (i.e., thrillers rather than romance). Further, analysis of over 30,000 online articles demonstrate that people are more likely to continue reading more volatile articles. By manipulating sentiment volatility in follow-up experiments, we underscore its causal impact on evaluations, and provide evidence for the role of stimulation in these effects. Taken together, the results shed light on what drives engagement, the time dynamics of sentiment, and cultural analytics or why some cultural items are more successful.

文化产品情感分析消费者参与娱乐产业