Unpredictable cocktails or recurring recipes? Identifying the patterns that shape collaborative performance summits
通过系统观察八场协作绩效峰会,识别并描述了13种互动模式,揭示了峰会中各种要素如何相互作用并产生结果,为设计更有效的峰会提供参考。
Advancing the performance of collaborations requires not only shared performance indicators, but also shared performance routines. Collaborative performance summits offer partners a routine for jointly explicating goals, exchanging performance information, examining progress, and exploring actions. However, summits can easily devolve into pointless talking shops or political warzones. Research has identified what ingredients shape a summit, but how exactly these ingredients interact and produce summit outcomes is less well understood. Through the systematic observation of eight summits, we identify and precisely describe 13 interaction patterns. These findings can be tested through future research and inform the design of summits.