Beyond contact-tracing: The public value of eHealth application in a pandemic
研究了欧洲25国在新冠疫情期间部署的电子健康应用（如症状自查、信息门户和接触者追踪），从用户导向、参与、合法性和公平四个维度分析其公共价值，发现内外因素削弱了这些应用改善医疗和社会福祉的能力。
This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.