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数字精度效应:属性信息的精确度如何影响技术产品的采纳

The Numerical Precision Effect: How Precision of Attribute Information Affects Adoption of Technology Products

Journal of Consumer Psychology · 2021
被引 15
FT50ABS 4*

中文导读

研究发现,当技术产品的某个属性对消费者来说不熟悉时,提供精确的数字(如折叠次数54,986次)比近似数字(55,000次)更能提升购买意愿,因为精确性让人感觉该属性经过精细校准,从而增强对技术的可靠性感知。

Abstract

This research examines the influence of numerical precision on consumer evaluations of technology products. We posit that when an attribute of a technology product is unfamiliar (vs. familiar), numerical precision of the attribute information (e.g., Galaxy Fold’s folding durability of 54,986 times vs. 55,000 times) increases the willingness to purchase the product. This occurs because numerical precision induces inferences that the attribute is highly calibrated, which, in turn, increases perceived reliability of the technology. However, this precision effect attenuates when the unfamiliar attribute is non‐performance‐related (vs. performance‐related). Four studies using a variety of products and operationalizations of both numerical precision and attribute calibration perception provide converging evidence for the proposed effect and underlying mechanism. Theoretical and managerial implications are discussed.

消费者行为技术产品营销数字信息处理感知可靠性