Design for experience – a public service design approach in the age of digitalization
本文提出一种名为“为体验而设计”的公共服务设计方法，结合数字化、用户体验和服务设计，帮助公共服务用户在其生活世界中共同创造价值，并提供了概念框架和应用指导。
This article contributes a novel approach to public service design in the age of digitalization. Termed 'design for experience', this approach builds on developments in the fields of digitalization, user experience, and service design, as well as the integration of the service ecosystem concept. 'Design for experience' aims to facilitate value propositions that support public service users to co-create value in their lifeworlds. Achieving this requires a multi-level approach because a user's value creation process is embedded in a multi-actor configuration and governed by institutions. A conceptual framework is offered, alongside guidance in applying the 'design for experience' approach.