既钦佩又厌恶?第三方对他人不道德亲组织行为的矛盾情绪反应及行为后果

Admired and disgusted? Third parties’ paradoxical emotional reactions and behavioral consequences towards others’ unethical pro‐organizational behavior

PERSONNEL PSYCHOLOGY · 2021
被引 81 · 同刊同年前 4%
人大 AABS 4*

中文导读

研究发现,目睹同事的不道德亲组织行为会引发第三方既钦佩又厌恶的矛盾情绪,进而导致帮助、不文明行为、回避甚至举报等不同行为反应,且道德关注度会调节厌恶情绪的产生。

Abstract

Abstract Unethical pro‐organizational behavior (UPB) is often visible to co‐workers; however, reactions to UPB are rarely considered in empirical research in spite of their importance to the social dynamics in the workplace. Drawing upon appraisal theory of emotion and the behavioral ethics literature, we predict that observing UPB would lead third parties to experience admiration due to the pro‐organizational nature of UPB; these third parties would in turn be motivated to display more helping behavior towards the UPB actor. Conversely, we predict that observing UPB would lead third parties to experience disgust due to the unethical nature of UPB; these third parties would dis‐identify themselves from the UPB actor by instigating incivility. Meanwhile, they would disengage themselves from the UPB actor by avoiding them in subsequent interactions. In addition, the observing employees might also engage in action‐oriented behavior such as whistle‐blowing behavior to sanction the UPB actor. Across an experience‐sampling study with three daily assessments as well as an experimental study, we find support for these predictions. Furthermore, we find that third parties’ moral attentiveness moderates the link between observed UPB and disgust, such that observed UPB leads to heightened feelings of disgust only when third parties have high levels of moral attentiveness. We conclude by discussing the theoretical and practical implications of our work.

组织行为学道德心理学情绪研究工作场所行为