The Impact of Total Quality Management on Achieving Competitive Advantage in the Vocational Education Sector in Lebanon- The Case of Bir Hassan Technical Institute
研究了黎巴嫩比尔哈桑技术学院全面质量管理的应用程度，发现课程设置和教师不满是主要障碍，导致教育质量低下，缺乏竞争优势。
The application of total quality management in organizations is a critical step towards ensuring organizations achieve and maintain their competitive advantage in the long run. However, not all organizations are aware of the key criteria and elements of a successful total quality management application, which negatively impacts their employee satisfaction and overall quality of their processes. This research project explores the application of total quality management, taking the case of the Bir Hassan Technical Institute in Lebanon. It set a number of key objectives: first, to determine the degree to which the total quality criteria are applied in the vocational and technical sectors at Bir Hassan Technical Institute. Second, to identify the impediments which stand in the way of applying total quality criteria and whether the senior administration has a clear strategic plan for the application of total quality management at that institute. Using a qualitative and quantitative methodology to gather and analyse the data, the project finds that vocational and technical education in Lebanon, for the most part, still lacks planning and coordination, with the main problem lying in the educational curricula and the way they are applied, in addition to the means and their variety in applying the subjects and teaching them. In the case of the Bir Hassan Technical Institute, the organization suffers from the dissatisfaction of the teachers and administrators with their job circumstances, which was a reason for dysfunction and a barrier to the provision of quality education, all of which are symptoms of the lack of total quality management application.