A Multi-Project Model of Key Factors Affecting Organizational Benefits from Enterprise Systems1
构建了一个长期多项目模型，识别出功能匹配、克服组织惯性、集成、流程优化、信息获取改善和持续改进项目六个关键因素，并通过126个SAP客户案例初步验证了这些因素对组织效益的影响。
This paper develops a long-term, multi-project model of factors affecting organizational benefits from enterprise systems (ES), then reports a preliminary test of the model. In the shorter-term half of the model, it is hypothesized that once a system has gone live, two factors, namely functional fit and overcoming organizational inertia, drive organizational benefits flowing from each major ES improvement project. The importance of these factors may vary from project to project. In the long-term half of the model, it is hypothesized that four additional factors, namely integration, process optimization, improved access to information, and on-going major ES business improvement projects, drive organizational benefits from ES over the long term. Preliminary tests of the model were conducted using data from 126 customer presentations from SAP’s 2003 and 2005 Sapphire U.S. conferences. All six factors were found to be important in explaining variance in organizational benefits from enterprise systems from the perspective of senior management.