移动通信中服务质量、顾客满意度、顾客忠诚度、转换障碍与转换意向之间的相关性

Correlations Among Service Quality, Customer Satisfaction, Customer Loyalty, Switching Barrier, and Switching Intention in Mobile Communications

JOURNAL OF BUSINESS RESEARCH · 2017
被引 1
人大 A-ABS 3
服务营销顾客行为移动通信质量管理