Determinants Of Information Technology In The Provision Of Public Services In Ukraine
研究了乌克兰公共行政系统中电子服务信息技术形成的改进方向，包括权力下放、职能转移、合同机制和客户导向，对关注公共服务数字化的学者和实践者有用。
Formation of information technology in the provision of e-services in Ukraine in the system of public administration in Ukraine needs improvement in the following areas: decentralization of public administration within government structures and delegation of responsibility to lower levels of management; Functional obligations of government agencies; reduction parameters of the civil service through the transfer of functions to private entrepreneurs or the creation of state corporations; implementing mechanisms for contracting to perform public services and payment services for consumers; customer orientation, including quality standards published by social services.