Appealing to the Crowd: Motivation Message Framing and Crowdsourcing Performance in Retail Operations
基于自我决定理论和启发式系统模型，通过零售库存审计实地实验，发现向众包工人传递消费者身份认同信息比平台或企业身份认同更能提升任务绩效，且效果受信息框架效价和任务性质影响。
For the execution of many supply chain operations tasks, firms are increasingly engaging in crowdsourcing—the act of dynamically delegating work via digital channels to for‐hire individuals intermittently available in the marketplace (also called “the crowd”). The success of this practice hinges on the ability to efficiently attract workers who produce quality work from among the crowd. We draw on the foundations of Self‐Determination Theory and the heuristic‐systematic model to examine the ways that variations in messages presented to crowdsourced agents can serve as a mechanism to enhance participation and associated performance outcomes. Data from a field experiment involving a retail inventory audit task reveal that messages appealing to the crowd's consumer identity, as opposed to crowdsourcing platform identification or firm identification, generally lead to superior performance outcomes, particularly shorter reservation time, higher task quality approval, and post‐task satisfaction. However, these effects are contingent on the valence of the message frame and the nature of the task. These findings shed light on elements critical to the successful utilization of this new type of crowdsourced “employment” in supply chain and operations tasks and suggest the careful crafting of crowdsourced task messages as a low‐cost way for managers to improve task performance outcomes.