Examining Information Systems Outsourcing: A Case Study from the United Kingdom
基于一家英国大公司的案例，研究了效率、信息系统对齐和人力资源等因素如何影响外包决策，并指出管理者的理性可能受其作为用户对信息系统质量感知的限制。
This paper examines the issue of outsourcing information services (IS) through the framework of case study-based, grounded research, located in a major UK company. The impact of outsourcing drivers including efficiency, IS alignment and the human resource dimension are explored and balanced against the perceived outsourcing risks. It is also postulated that although managers claim rational economic benefits, when making outsourcing decisions, they may, in fact, be bounded in their rationality by their perception of the quality experienced as users of IS/IT. Hence, it is suggested that the real justification for outsourcing may be that it provides a definitive, albeit drastic, vehicle for change.