IT Road Warriors: Balancing Work–Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions1
研究信息技术行业中长期出差在客户现场工作的“公路战士”的离职意愿，发现工作家庭冲突、工作超负荷、奖励公平性和工作自主性通过组织承诺和工作疲惫影响离职意愿。
This study examines the antecedents of turnover intention among information technology road warriors. Road warriors are IT professionals who spend most of their workweek away from home at a client site. Building on Moore’s (2000) work on turnover intention, this article develops and tests a model that is context-specific to the road warrior situation. The model highlights the effects of work–family conflict and job autonomy, factors especially applicable to the road warrior’s circumstances. Data were gathered from a company in the computer and software services industry. This study provides empirical evidence for the effects of work–family conflict, perceived work overload, fairness of rewards, and job autonomy on organizational commitment and work exhaustion for road warriors. The results suggest that work–family conflict is a key source of stress among IT road warriors because they have to juggle family and job duties as they work at distant client sites during the week. These findings suggest that the context of the IT worker matters to turnover intention, and that models that are adaptive to the work context will more effectively predict and explain turnover intention.