Voice in context: An international comparative study of employee experience with voice in small and medium enterprises
基于英国、泰国和尼日利亚30名非工会中小企业员工的访谈，研究外部制度环境与内部组织环境如何影响员工的建言体验和行为，为理解不同国家中小企业员工建言提供框架。
The study of employee voice in small and medium enterprises (SMEs) across national contexts remains under-theorised and under-studied. This paper uses Kaufman’s integrative model of employee voice, and an exploratory study of 30 interviews with employees in non-unionised SMEs in the United Kingdom, Thailand and Nigeria, to compare the employee experience with voice, and the impact of this experience on voice behaviour at work. Findings show that the interaction between the external institutional context and internal SME context (organisational configuration, governance structure and internal contingencies in the employment relationship) impacts employee voice agency, the perceived levels of voice and, ultimately, employee voice behaviour. The paper contributes to employee voice theory by offering an analysis of voice determinants on voice behaviour specific to non-unionised SMEs from an international comparative employee perspective, presents these in an initial framework and explains how employees experience voice in small workplaces.