情感评价与游客类型如何影响活动营销结果:体验式营销的实地研究

How Affective Evaluation and Tourist Type Impact Event Marketing Outcomes: Field Studies in Experiential Marketing

Journal of Advertising · 2021
被引 8
ABS 3

中文导读

通过两个实地研究(水族馆体验和品牌时装秀),考察游客在活动前的情感评价如何影响预期娱乐和感知质量,以及活动后游客类型(本地、国内、国际)对实际娱乐与购买意愿关系的调节作用。

Abstract

Events and experiential marketing are a standard for many brands in practice, but they remain relatively underaddressed in the academic literature. While advertising and marketing scholarship has examined some experiential marketing and branded events, it is not typically done from a tourist consumer perspective. Thus, through the theoretical lens of the Mehrabian–Russell (M-R) model and the concept of perceived value, the current research examines event marketing and branded experiences using two field studies conducted in a leading U.S. tourist destination city (an aquarium experience, n = 340, and a retail brand–sponsored fashion show, n = 396). Study 1, with a tourist sample, takes a pre-event perspective. Findings demonstrate that prior to experiencing the event, consumers’ affective evaluation of the event environment impacts both expected event entertainment (EEE) and perceived event quality (PEQ). However, only PEQ enhances tourists purchase intentions (PI) toward the event sponsor. Study 2 adopts a post-event perspective and demonstrates a boundary condition of tourist type (locals, domestic tourists, and international tourists). Findings suggest that the relationship between actual event entertainment (ACEE) and PI is stronger for international tourists, but the effect of product knowledge on PI is stronger for domestic tourists and locals (versus international tourists).

旅游管理体验营销消费者行为活动营销