顾客对销售人员的忠诚可能有害吗？——检验伦理违规后顾客对销售人员情绪劳动策略的感知

Can customer loyalty to a salesperson be harmful? Examining customer perceptions of salesperson emotional labor strategies post ethical transgressions

• Nawar N. Chaker 通讯
• Lisa Beeler
• Duleep Delpechitre