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超越骗局:道德提升减少轻信

Above the Scam: Moral Elevation Reduces Gullibility

Journal of Consumer Psychology · 2021
被引 5
FT50ABS 4*

中文导读

研究发现,道德提升这种情感体验能降低消费者对可疑说法的轻信,通过减少对说服者的信任起作用,对健康和金融领域的消费者保护有启示。

Abstract

Consumers are increasingly exposed to scams and questionable marketing practices. The current work examines how consumers’ emotional states influence their gullibility (a belief or compliance with a request that most people would consider naïve). Across four studies, we show that the emotional experience of moral elevation reduces susceptibility to believe dubious claims or comply with suspicious requests. While past research showed that moral elevation enhances nurturance behavior (and support of a requester), the current work suggests that elevation may also play a protective function (that is, reduce gullibility). We show that decreased trust in a persuasion agent mediates the influence of elevation on gullibility, and demonstrate this effect in the context of health and financial domains.

消费者行为情绪心理学营销伦理说服研究