Design in the public sector: Toward a human centred model of public governance
分析了15个公共部门设计案例，提出公共设计理论特征，探讨其是否预示以人为本的公共治理模式兴起，为对抗官僚传统提供新思路。
In recent years, design has emerged as an approach to shaping public policies and services. However, how design works in the public sector has not been rigorously studied. This paper analyses 15 cases of design in the public sector to arrive at a theoretical characterization of design in the public sector that aligns with descriptions in non-public settings, with some differences. We also consider whether public design practices might signal the emergence of human centred models of public governance that offer new openings for creative influences and serve as a constructive counterbalance to more bureaucratic and analytical traditions.