虚拟现实如何影响旅行意愿:心理意象与幸福预测的作用

How virtual reality influences travel intentions: The role of mental imagery and happiness forecasting

Tourism Management · 2021
被引 174 · 同刊同年前 7%
ABS 4

中文导读

通过实验室实验发现,虚拟现实比传统图片更能激发心理意象和幸福预测,从而增强旅行意愿和购买决策,但该效应受先前目的地经验调节。

Abstract

Virtual reality can influence consumer behavior in powerful ways, but in the domain of tourism marketing, less is known about the psychological process. One possibility is that VR has stronger impact on mental imagery than traditional channels, creating vivid simulations of what it would be like to visit destinations. This process might create hedonic expectations of future happiness, which should increase the willingness to actually seek out the destination in real life. The results from a laboratory experiment provided support to this hypothesis. Participants were randomly assigned to view a nature destination either in traditional still images or virtual reality, and then reported their initial responses before making an actual consumer choice. VR exposure led to higher levels of mental imagery and happiness predictions, which in turn was associated with stronger travel intentions and purchasing decisions. However, VR effects on consumer choice were moderated by previous experience with the destination.

旅游营销消费者行为虚拟现实心理学