从驻足到购物:一项比较人形服务机器人与平板服务自助终端吸引和转化购物者的观察研究

From stopping to shopping: An observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

JOURNAL OF BUSINESS RESEARCH · 2021
被引 87
人大 A-ABS 3
服务机器人零售营销消费者行为人机交互