英国消防救援服务中的忘却与同意

Unlearning and consent in the UK Fire and Rescue Service

HUMAN RELATIONS · 2021
被引 10
人大 AFT50ABS 4

中文导读

研究质疑了“忘却必须抛弃旧知识”的清洁石板观点,通过对英国消防救援人员的质性研究发现,他们保留旧知识并以此评估新实践,因此信任和同意对创新实施至关重要。

Abstract

Why does so much literature on unlearning ignore the people who do the unlearning? What would we understand differently if we focused on those people? Much of the existing literature argues that unlearning can only be achieved, and new knowledge acquired, if old knowledge is discarded: the clean slate approach. This might be a reasonable way of organising stock in a warehouse, where room needs to be created for new deliveries, but it is not an accurate description of a human system. This article draws on a detailed qualitative study of learning in the UK Fire and Rescue Service to challenge the clean slate approach and demonstrate that, not only did firefighters retain their old knowledge, they used it as a benchmark to assess new routines and practices. This meant that firefighters’ trust in, and consent to, innovation was key to successful implementation. In order to understand the social aspects of unlearning, this research focuses on the people involved as active agents, rather than passive recipients or discarders of knowledge.

知识管理组织学习公共管理人力资源管理