A Dynamic Capabilities View of Lean in a Service Context
研究了精益在服务型组织中的部署过程，提出精益应被视为一种动态能力而非仅流程改进工具，并构建了动态能力框架以促进组织学习。
In this article, we present the progression of lean deployment in a multilateral organization and subsequently characterize a dynamic capabilities framework of lean for organizational learning. It systematically explores the identification, execution, sustenance, and evaluation of lean in a service setting. A roadmap to lean deployment in pure-service environments and leveraging lean to create a win-win strategy for both employees and top management are a few key highlights of this article. Drawing parallels from dynamic capabilities literature, we propose a “dynamic capabilities” view of lean deployment (as a strategic resource), thereby evaluating lean's fitness to be recognized as a dynamic capability and not merely a process improvement practice.