Dramaturgy and crisis management: A third act
本文提出一种演员与受众并重的危机管理分析框架，引入“角色塑造”概念来评估受众如何接收危机行动者的符号输出，并通过新冠疫情期间领导者和专家的角色分析展示该模型的应用。
Abstract Dramaturgical perspectives have been used successfully in the past by crisis management researchers. However, previous contributions have been limited because they have been actor‐centered, which has meant that they have tended to ignore the critical role that an audience can play in the drama of a crisis. This article therefore presents a “third act” in which dramaturgical perspectives are used to deliver an actor‐and‐audience centered analysis of crisis management. This third act is built around the dramaturgical concept of “characterization,” which we introduce to assess how an audience receives the symbolic outputs and discourses that are produced by crisis actors. After this theorizing, we present an analytical model, which will allow future researchers to analyze the interplay between actor, audience, and legitimacy when examining crisis. We conclude by illustrating the model's analytical capacity via an examination of the role of leaders and experts during the COVID‐19 pandemic.