员工绩效与辱虐管理:主管过度归因的作用

Employee performance and abusive supervision: The role of supervisor over‐attributions

JOURNAL OF ORGANIZATIONAL BEHAVIOR · 2021
被引 59
人大 AABS 4

中文导读

研究主管如何因员工绩效低而过度归因于其责任心不足,进而引发辱虐行为,通过两项研究验证了这一机制。

Abstract

Summary To understand the relationship between employee performance and abusive reactions from supervisors, we examine the role of supervisors' attributions about employees' performance. Drawing on the fundamental attribution error, we argue that supervisors over‐attribute lower levels of performance to employees' internal factors (i.e., conscientiousness), which then triggers higher levels of abusive supervision. In Study 1, we collected data from 189 supervisor–employee dyads. The results indicated that lower levels of supervisor‐rated employee performance related to supervisor biased attributions to employee conscientiousness, which in turn resulted in employee‐rated abusive supervision. In Study 2, we combined a recall task with a vignette design to replicate and extend our findings. We demonstrated that after adjusting for the baseline level of employee conscientiousness, supervisors over‐attributed poor performance to employee conscientiousness and then engaged in higher levels of abusive behaviors. Further, consistent with premises of fundamental attribution error, we found that in the absence of information about who was at fault for poor performance, supervisors over‐attributed poor performance to internal factors (employee) as compared to external factors (software malfunction). Taken together, our findings demonstrate that biased attributions about employee conscientiousness help explain the relationship between employee performance and abusive supervision.

组织行为学人力资源管理辱虐管理归因理论