The coordination of workarounds: Insights from responses to misfits between local realities and a mandated global enterprise system
研究员工面对不符合本地工作流程的企业系统时，如何协调变通做法以完成关键任务，并为企业创造价值，揭示了非合规行为可能带来的益处。
We investigate how employees react when confronted with an enterprise system (ES) that does not fit with work processes dictated by local realities. We draw on interview data (n = 31) from a multinational company to reveal how employees devised and coordinated workarounds that were not compliant with corporate IT policy, but enabled the completion of essential activities, thereby creating value for the firm and its customers. The coordination of these workarounds proved essential to their persistence. We discuss both the theoretical implications of our findings regarding workarounds and the practical contributions associated with the idea that non-compliance can be beneficial.