Cognitive change and consensus forming in facilitated modelling: A comparison of experienced and observed outcomes
研究了促进式建模工作坊中参与者的认知变化和共识形成，发现体验结果与观察结果在认知变化上不相关，在共识形成上弱相关，对运筹学实践有启示。
Facilitated modelling is an approach where operational researchers act as facilitators to model an issue collaboratively with stakeholders. The potential benefits of facilitated modelling, including cognitive change and consensus forming, have been extensively described. However, the evidence that these benefits are achieved often remains anecdotical, and mainly relies on self-reported assessments. This is problematic, as self-reported measures can prove unreliable. In this study we adopted a pre-test post-test design to analyse whether the intended outcomes of eight facilitated modelling workshops were achieved. We compared the outcomes as experienced by participants of the workshops with observed outcomes. Our results show that cognitive change and consensus forming were achieved. However, experienced and observed cognitive change were not related. For consensus forming, we did find a modest correlation between experienced and observed outcomes. We discuss implications for facilitated modelling research and practice.