‘It's so fake’: Identity performances and cynicism within a people analytics team
基于对一家欧洲跨国公司人力资源分析团队的田野调查，发现该团队在理想形象与实际工作之间存在认知失调，通过“客户化”和“行动导向”两种身份表演脚本解释这种失调，并揭示其中弥漫的犬儒主义如何阻碍科学严谨的分析工作。
Abstract This article reports on a participant ethnography of a people analytics (PA) team operating within the human resources (HR) function of a European multinational corporation at the cutting edge of PA development. Despite their analytical expertise, this team experienced significant dissonance between their desired image of PA work and the actualities of PA practice. Our analysis explains this dissonance through two prevalent identity performance scripts: ‘customerization’ and ‘action‐orientation’. Taken together these scripts were identified as having a restrictive impact on the production of more scientifically rigorous PA work. Further, both of these scripts were found to be imbued with cynicism, whereby PA practitioners distance themselves from the commercial presentation of their work outputs. The article reveals how management preferencing of presentational and commercial considerations over those of scientific rigour may result in a failure to generate the level of organisational benefits promoted by the optimistic accounts in current literature, with negative implications for the reputational profile of PA.