什么决定了众包活动的成功:关于可信度、受欢迎程度和成功指标之间关系的研究

What determines the successfulness of a crowdsourcing campaign: A study on the relationships between indicators of trustworthiness, popularity, and success

JOURNAL OF BUSINESS RESEARCH · 2021
被引 43
人大 A-ABS 3

中文导读

研究了众包平台上发起者档案中的可信度指标(游戏化、透明度、经验)和报酬水平如何影响任务受欢迎程度和最终成功,发现游戏化指标与成功正相关,且金钱可与透明度或经验组合替代其他可信度信号。

Abstract

Crowdsourcing has risen as a prominent way to outsource work to people reachable online. A critical predictor for the success of crowdsourcing campaigns on the market depends on the crowdsourcer’s ability to signal credibility towards the potential workers. Therefore, this study investigates which indicators of trustworthiness on crowdsourcers' profiles (gamification-based, transparency, and experience) and level of monetary compensation predict crowdsourcee participation and consequent crowdsourcing campaign success. This study analyzes data of 101 crowdsourcing tasks from a popular Chinese crowdsourcing platform “Xiao Yu’er”. We employ the methods of Structural Equation Modelling and fuzzy set Qualitative Comparative Analysis to find out that gamification-based indicators of trustworthiness were positively associated with task popularity and further successfulness of the crowdsourcing task. Furthermore, in addition to profile credibility based on gamification-based indicators being sufficient, combinations of money with transparency and money with experience can substitute lack of other indicators as way to signal sufficient credibility.

众包可信度受欢迎程度众包平台信号理论