Opening organizational learning in crisis management: On the affordances of social media
基于128篇论文的系统综述，归纳了社交媒体在危机管理中促进组织学习的可供性框架，并探讨其在战略危机管理中的作用与互动，为未来研究指明方向。
Research on the role of social media in crisis management has led to a deeper understanding of their affordances. This research, however, is fragmented, with a primary focus on crisis response. We lack a clear conceptualization of the affordances that social media offer by learning from them to prepare strategically for crises. Based on a systematic review of 128 papers, we inductively build a framework of social media affordances for organizational learning in crisis management. We discuss their role and interplay in strategic crisis management, focusing on organizational crisis learning, and outline avenues for future research based on this foundation.