用于提高客户保留、获取和转化的社交CRM分析框架
A social CRM analytic framework for improving customer retention, acquisition, and conversion
Technological Forecasting and Social Change · 2021
被引 71
ABS 3
- Soumaya Lamrhari 通讯
- Hassan El Ghazi
- Mourad Oubrich
- Abdellatif El Faker
客户关系管理社交媒体分析市场营销人工智能