权利感和感知资源在感恩对物质主义影响中的作用:纵向与情境效应

The role of entitlement and perceived resources in gratitude’s effect on materialism: Longitudinal and situational effects

JOURNAL OF BUSINESS RESEARCH · 2021
被引 21
人大 A-ABS 3

中文导读

通过四项纵向和情境实验,发现感恩通过降低权利感和感知资源稀缺来减少物质主义价值观,并促使消费者偏好从物质商品转向体验消费。

Abstract

Gratitude plays a prominent role in marketing and consumer behavior. Yet, limited causal evidence has demonstrated how gratitude works or how gratitude-based marketing influences purchase decisions. We address this gap using four studies. Studies 1 and 2, both longitudinal experiments, illustrate that gratitude reduces materialistic values by decreasing entitlement and perceived resource scarcity. Studies 3A and 3B examine the effect of gratitude on materialism in a marketing context and illustrate that gratitude-based campaigns can shift consumer preference away from material goods and toward experiential purchases. Our findings suggest that gratitude-based marketing efforts reduce materialistic values and purchases and promote experiential consumption. According to our findings, nonmaterialistic offerings or campaigns may be more effective during gratitude-related holidays (e.g., Thanksgiving, Mother's Day) and with more grateful consumers. Based on the psychological process activated by gratitude, gratitude campaigns would be especially effective when paired with messages of humility, abundance, and nonmaterialistic values.

消费者行为市场营销社会心理学物质主义