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掌控销售:购物车通过激活手臂肌肉影响购买行为

Getting a Handle on Sales: Shopping Carts Affect Purchasing by Activating Arm Muscles

Journal of Marketing · 2021
被引 12
人大 AFT50UTD24ABS 4*

中文导读

研究发现,购物车把手类型通过激活不同手臂肌肉影响购买行为:平行把手激活肱二头肌,增加购买和消费;而水平或垂直把手激活肱三头肌,抑制购买。

Abstract

This research demonstrates that the physical properties of shopping carts influence purchasing and spending. Prior research on ergonomics indicates that standard shopping carts, which are pushed via a horizontal handlebar, are likely to activate arm extensor muscles. Prior research on arm muscle activation, in turn, suggests that arm extensor activation may elicit less purchasing than arm flexor activation. The authors thus deduce that standard shopping carts may be suboptimal for stimulating purchases. The authors predicted that shopping carts with parallel handles (such as on a wheelbarrow or “walker”) would instead activate the flexor muscles and thus increase purchasing. An electromyography study revealed that both horizontal and vertical handles more strongly activate the extensor muscles of the upper arm (triceps), whereas parallel handles more strongly activate the flexor muscles (biceps). In a field experiment, parallel-handle shopping carts significantly and substantially increased sales across a broad range of categories, including both vice and virtue products. Finally, in a simulated shopping experiment, parallel handles increased purchasing and spending beyond both horizontal and vertical handles. These results were not attributable to the novelty of the shopping cart itself, participants’ mood, or purely ergonomic factors.

消费者行为市场营销零售人体工程学