How consumers subvert advertising through rhetorical institutional work
研究消费者如何利用逻辑、信誉、情感和时机等修辞策略，在社交媒体上挑战和颠覆全球品牌的广告，并分析有组织的边界群体如何动员消费者支持市场变革。
Abstract We consider consumer subversion of advertising by investigating social media activity in response to an advertisement aired by a global brand. We draw on Aristotle's rhetorical justification to show how consumers used logos (logical appeals), ethos (credibility or moral authority), pathos (emotion‐inducing), and kairos (opportunity) rhetoric to challenge and undermine this advertising. Our study provides greater understanding of the mechanisms of consumer activism, examining how rhetorical strategies were deployed within consumers' institutional work toward the subversion of contentious advertising. We also examine the work of an organized boundary group to marshal consumer support for marketplace change and identify how ensuing argumentation led to the development of novel message frames intended to delegitimize advertising practices. We warn advertisers and brands to consider the implications of such collective consumer subversion at a time when the public and media are increasingly intolerant of organizational transgressions, particularly in relation to social justice issues, for example, gender stereotyping in advertising.